Privacy Policy - Real Estate Lisbon

1. Introduction

At Real Estate Lisbon, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our real estate directory services in Lisbon, Portugal.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Name and contact details (e.g., address, phone number)
• Email address for communication and updates
• Property preferences and search history on our platform
• Messages exchanged with real estate agents
• Favorite listings and saved searches

2.2 Automatically Collected Information

We automatically collect certain data when you use our site:

• IP address and device information (e.g., device type, ID)
• Browser type and version
• Operating system
• Usage patterns (e.g., pages visited, time spent)
• Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

• Provide and improve our real estate directory services
• Connect you with verified real estate agents in Lisbon
• Process your property-related requests and preferences
• Send property updates, newsletters, and notifications (with your consent)
• Enhance user experience through analytics and feedback
• Detect and prevent fraud or security threats
• Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We may share your information with:

• Real estate agents you choose to contact via our platform
• Trusted service providers (e.g., hosting, analytics)
• Legal authorities when required by law or to protect our rights
• Third-party analytics providers (e.g., Google Analytics)

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights and Choices

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have rights including:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your data ("right to be forgotten")
• Objection: Oppose processing for certain purposes
• Portability: Receive your data in a transferable format
• Withdraw Consent: Opt out of optional data uses anytime

To exercise these rights, contact us via our contact page.

6. Data Security

We use industry-standard technical and organizational measures (e.g., encryption, access controls) to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your data may be transferred to countries outside the European Economic Area (EEA), such as for hosting or analytics. We ensure compliance with GDPR through Standard Contractual Clauses or other safeguards.

8. Children's Privacy

Our services are not directed to individuals under 16. If we learn we’ve collected data from a child under 16 without parental consent, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised "Last updated" date. We encourage periodic review.

10. Contact Us

For questions or concerns about this Privacy Policy, reach out via our contact page or email us at privacy@realestate-lisbon.com.