Privacy Protected

PrivacyPolicy

Your privacy is our priority. Learn how we collect, use, and protect your personal information when you use Real Estate Lisbon's services.

GDPR Compliance

GDPR Compliant

Full compliance with European data protection regulations

Secure by Design

Industry-standard encryption and security measures

Transparent Processing

Clear information about how we use your data

Your Control

You decide how your personal information is used

1. Introduction

At Real Estate Lisbon, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our real estate directory services in Lisbon, Portugal.

2. Information We Collect

Personal Information

Name and contact details (address, phone number)
Email address for communication and updates
Property preferences and search history
Messages exchanged with real estate agents
Favorite listings and saved searches

Technical Information

IP address and device information
Browser type and version
Operating system
Usage patterns (pages visited, time spent)
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to provide and improve our real estate directory services:

Core Services

Connect you with verified real estate agents in Lisbon
Process your property-related requests and preferences
Manage your account and provide customer support
Enable communication between you and professionals

Platform Improvement

Enhance user experience through analytics and feedback
Send property updates and newsletters (with consent)
Detect and prevent fraud or security threats
Comply with legal and regulatory requirements

4. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

With Real Estate Professionals

When you choose to contact an agent, we share relevant contact information to facilitate communication.

Your Control: You decide which agents to contact and what information to share.

With Service Providers

We work with trusted partners for hosting, analytics, and customer support services.

Protection: All partners are bound by strict data protection agreements.

Legal Requirements

We may disclose information when required by Portuguese law or to protect our rights and users' safety.

We do not sell your personal information to third parties for marketing purposes.

5. Your Rights and Choices

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have comprehensive rights over your personal data:

Access

Request a copy of your personal data

Correction

Update inaccurate or incomplete information

Deletion

Request removal of your data ("right to be forgotten")

Objection

Oppose processing for certain purposes

Portability

Receive your data in a transferable format

Withdraw Consent

Opt out of optional data uses anytime

Exercise Your Rights: To exercise any of these rights, contact us via our contact page or email privacy@realestate-lisbon.com

6. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

End-to-end encryption for data transmission
Secure hosting with 99.9% uptime guarantee
Regular security audits and penetration testing
Multi-factor authentication for staff access

Organizational Measures

Staff training on data protection best practices
Access controls limiting data access to authorized personnel
Incident response procedures for security breaches
Regular backup and disaster recovery protocols

Important Note: While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security against all potential threats.

7. International Data Transfers

Your data may be transferred to countries outside the European Economic Area (EEA) for processing by our service providers.

GDPR Safeguards

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions by the European Commission
  • • Binding Corporate Rules where applicable
  • • Additional security measures for high-risk transfers

Your Protections

  • • Same level of protection as within the EU
  • • Right to object to transfers
  • • Transparency about transfer destinations
  • • Regular assessment of transfer risks

8. Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children.

Our Commitment

  • • We do not target or market to children under 16
  • • If we learn we've collected data from a child, we delete it promptly
  • • Parents can contact us to request removal of their child's data
  • • We comply with applicable children's privacy laws

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements.

How We Notify You

  • • Email notifications for significant changes
  • • Prominent website notices
  • • 30-day advance notice when possible
  • • Summary of key changes provided

Your Options

  • • Review changes before they take effect
  • • Contact us with questions or concerns
  • • Exercise your rights under the new policy
  • • Stop using our services if you disagree

10. Contact Us

For questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

Email: privacy@realestate-lisbon.com

Response Time: Within 72 hours

Languages: Portuguese, English

General Contact

Address: Lisbon, Portugal

Business Hours: Mon-Fri, 9AM-6PM WET

Contact Form

Supervisory Authority: You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt

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Contact Information

Rua Salvador Martins 3A, Porto Salvo 2740-315
Mon-Fri: 09:00-17:00

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